Theme D - Handling complaints, GDPR, staff training and more

Theme D - Handling complaints, GDPR, staff training and more


Theme D – Professionalism

This module provides you with clear information about what the standards require and template forms to help you to comply with Theme D of the 2018 Osteopathic Practice Standards. The key topics in this theme are handling complaints, GDPR, equality, and staff and associate training and support.

Standards explained – explaining complaints procedures and handling complaints, compliance with GDPR, equality laws and requirements for staff and associate training and support. You will have the information about what is required and how you can reach the standard in your practice.

Standards applied – template forms help you to evidence areas of good practice and identify areas for improvement. You can assess how your practice is complying with requirements and gather information to form policies and procedures for your clinic.

The Mint Folder will provide you with an invaluable source of information which you will turn to again and again. It will reduce your stress levels about practice. At the end of the theme there are suggestions for CPD making it easy for you to achieve the requirements of the new CPD scheme.

You can purchase each theme of modules separately if you want to focus on one area of practice. Each theme of modules is great value but if you purchase more than two you would find better value buying the complete folder download.

Your order confirmation email will contain links to the PDF theme content and a word document of the template forms for you to modify.

Theme D contains the following modules:

Theme D – Professionalism



Duty of Candour

Handling Complaints

Record storage, GDPR



Social Media

Staff training and associate support

CPD suggestions

SKU: DL-TD Categories: ,


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