Posts Tagged: feedback

Your complaints procedure – it’s essential

This month we are going to be covering the subject of handling complaints. In my opinion handling complaints is one of the key components of good practice alongside good consent procedures and good communication. A complaints policy is compulsory We will consider your complaints procedure, handling complaints, learning from complaints and using feedback for professional development. We will also consider the Duty of Candour. These subjects relate to standards D3 and D4 in Theme D Professionalism. Under standard D4 it is compulsory for osteopaths to have a complaints policy in Continue Reading »