Posts Tagged: handling complaints

Recognising the sparks – handling complaints

Have you heard the saying: From a little spark a great fire can be kindled. I’m going to use sparks as a metaphor for feedback. You can recognise those sparks of feedback and deal with them in different ways. You don’t know where that spark might lead but you can direct it’s course by taking appropriate action. We’re going to look at different types of sparks, recognising the sparks – both positive and negative and then handling sparks and conclude with a few warnings. Where is your spark leading? Often Continue Reading »