Posts Tagged: handling complaints

Shaping your future – learning from feedback

Last week we looked at lessons you can learn from fitness to practice proceedings. This week we are going to think about learning from feedback received in clinic.  It’s really important to use positive and negative feedback for your personal development. If you simply ignore feedback and try to hide away from it you will find that it can have a negative impact on your professional development. Duty of Candour In this series on complaints it is appropriate to just remind you of the Duty of Candour – D3 of Continue Reading »

Recognising the sparks – handling complaints

Have you heard the saying: From a little spark a great fire can be kindled. I’m going to use sparks as a metaphor for feedback. You can recognise those sparks of feedback and deal with them in different ways. You don’t know where that spark might lead but you can direct it’s course by taking appropriate action. We’re going to look at different types of sparks, recognising the sparks – both positive and negative and then handling sparks and conclude with a few warnings. Where is your spark leading? Often Continue Reading »