Posts Tagged: listening skills

Listen

The previous blog in this series on communication considered non-verbal communication – the message that your practice conveys through it’s leaflets, website and practice environment. Today we are going to think about listening. Last week I pointed out that the first sentence in the Osteopathic Practice Standards guidance is ‘Poor communication is at the root of most patient complaints’. The first sentence of the standards is ‘You must listen to your patients and respect their, individuality, concerns and preferences.’ Listening is fundamental to good communication and good patient care. The Continue Reading »