Posts Tagged: listening

What’s so important about your communication skills?

Over the last 3 months I have considered in-depth consent, handling complaints and communication on the blog, lives and webinars. Repeatedly as I have looked at these subjects it has been re-emphasised to me that communication is a key to success in practice. In fact, this thought was being echoed in a live this week by Greg Todd a coach for Physical Therapists. The best osteopaths are going to be the ones who are the best communicators. What do I mean by best? Those whose patients are most satisfied with Continue Reading »

Listen

The previous blog in this series on communication considered non-verbal communication – the message that your practice conveys through it’s leaflets, website and practice environment. Today we are going to think about listening. Last week I pointed out that the first sentence in the Osteopathic Practice Standards guidance is ‘Poor communication is at the root of most patient complaints’. The first sentence of the standards is ‘You must listen to your patients and respect their, individuality, concerns and preferences.’ Listening is fundamental to good communication and good patient care. The Continue Reading »

The Patient story…

This is the first post in our new series on Communication. One of the key components of clinical practice is successfully understanding the patient story.  This is the foundation of understanding the clinical, educational, and psychological needs of the patient. Here are a few principles to help with effective communication and understanding the patient: Don’t Interupt You may have heard the commonly quoted 23 seconds that it takes before a practitioner usually interrupts a patient’s story.  However, if you let your patient speak continuously, most will finish after 60 seconds Continue Reading »