Posts Tagged: OPS

Your complaints procedure – it’s essential

This month we are going to be covering the subject of handling complaints. In my opinion handling complaints is one of the key components of good practice alongside good consent procedures and good communication. A complaints policy is compulsory We will consider your complaints procedure, handling complaints, learning from complaints and using feedback for professional development. We will also consider the Duty of Candour. These subjects relate to standards D3 and D4 in Theme D Professionalism. Under standard D4 it is compulsory for osteopaths to have a complaints policy in Continue Reading »

Who is Nadine Montgomery and why should you care?

If you have never heard of Nadine Montgomery she is fundamental to the current law on consent. She is not a doctor or a lawyer or a politician she is a patient. This is her story: Nadine’s story Nadine Montgomery was a woman with diabetes who gave birth by vaginal delivery. What is significant about this delivery was that her baby Sam was born with serious disabilities after shoulder dystocia during delivery. The doctor, Dina McLellan did not tell Nadine Montgomery about the 9-10% risk of shoulder dystocia. Why not? Continue Reading »